1, silent type - the customer's coping skills
2, nagging type - the customer's coping skills
3, gas-based - clients coping skills
4, proud of type - Customer coping skills
5, Diao acid type - the customer's coping skills
6, Chuimao hereby request type - the customer's coping skills
7, temper type - the customer's coping skills
8, completely reject type - the customer's coping skills
9, bargain-based - clients coping skills
10, type of economic hardship - the customer's coping skills
nagging type []
clients coping skills relative to the silent type of customers, everything had led to questions by you, to find the topic, you will talk on that type, the chatter of the guests is really a good deal more. If you really think so, then you have to be careful. Run into this type of guests you have at least one of three crises:
one, to say the initiative gives him, it probably never will sell him to you back on the topic.
Second, he managed to find a willing to listen to him speak to the object, where willing to give up easily, and that way, your valuable time so go to waste out
Third, the salesman, the waste of time is a waste of money
nagging type Why do customers say poured out?
one, he naturally talkative, articulate
two lonely too long, the people around deeply aware of his habits, you may have already fled only taken advantage of, I do not know why, Ying Peng on him!
three, with the long-winded chatter to arm themselves, to interrupt you sell, so you can not succeed.
talkative salesman guests do not understand time is always valuable. Even they will feel that, since I want to make money, spend more time chat should be. However, the embodiment of the salesman you can not do without such conscious. Talkative guests, usually easier to self-view as the core, to criticize or comment on, or just east parents, the West family short of the standard gossip-based. Since the other side is full of self-advocates, you might occasionally in his speech echoed his words out, to help him make a conclusion as soon as possible. (Asked) approach in this is absolutely to be avoided, otherwise you relaxed and a questioning, may lead to his eloquent it? Second, you try to put his (speech), powerful chain of goods imported into your marketing, since the other party to speak, let him talk about some things and not the product better? In his comments at the same time, if time grasp the opportunity to attack, can the odds slightly. Be careful, this type of customer switching topics martial arts class, you do not let the other party was cunningly slipped out of the theme.
[gas-based customer-based coping skills]
gas salesman in the most popular guests. They are courteous, do not you come stinging rejection, not bad your door. They are attentive and show interest in listening to you explain the product. Because they always think you know more than he. Even if they wanted to refuse, will behave the way I am sorry for you, as if his apologies to you. This is because they think you work very hard. For a salesman who was a very gratifying that, as people moved to the customer, and all this, because you have a respected, valued feeling. But you can not happy too far. And gas customers are not totally flawed. They are indecisive, always between buying and not buying a long time to think about. Their soft ears child, the views of others can often prompted him to immediately change your mind, go back. So for that you both love and frustration of the customer, all or a step by step to win. Set in the contract prior to the delight of all the words are still just too early to miles? Gas-type guests will never doubt your explanation, even you put forward a variety of market-related information, incredibly respected, overall acceptance, but also very grateful to you, because you let him improve so much knowledge. But gas customers in what type of decisions, often hesitant. This does not mean he really turned down, most of the time, he really want to buy, but they can not tell what is the reason he could not make a decision. In short, the reason it wants to perfect is not enough. This time you have to patiently asked him, what are uncertain that his attention. And trial and error to help him understand, do not worry, as long as you find out the reasons for his hesitation, often can easily find a solution approach. Because this type of guests, usually are not any serious trouble a big problem. However, the most tight to the hand to be a third party opinion. Just a person made a contrary opinion on products, and gas-based customers, there's hesitation, began to fall into dilemma, this is really something Jiaoren headache? Seeing will finally, a deal, how about the word back to square one! So, your strength will increase and many! Finally, to remind you that: as long as he decided to buy, they immediately asked him to sign the contract on the words it! Otherwise, our (nice) may once again regret it?
[proud] coping skills-based customer
proud of the top type of customers that it's tiresome. They like to boast self-praise. If the others are placed under their feet like the trample. They always feel superior to others, one thinks highly of the way, if others can not match him. A little success on the proud waited a long time, it is not everyone of his pedestal! This guest really too severe to bear. However, since as a salesman, can not forget (every customer is lovely) marketing code, or temporarily put away the kind of subjective likes and dislikes of the heart, sincerely proud of those knocking on the door of it! (Proud-type) guests seem unattainable, it is difficult to make him hand and foot to convince you, because they always have a unique view, and also proud, but in fact this type of guest or have his personality weaknesses. For example, his love was baseball, you put him pedestal it! As long as he pleased, that you really agree with his social position, his personality that others can not go beyond a certain (high), and he will be willing to quietly down the incline (care) you need. Proud of person is best known to his many titles. Also, try to find the highest to get his hat, he cares about most and was most proud, most exciting job to known him. Ass to shoot the right place, have a greater effect. Disclosed his conversation echoed out of the theory. For the time being to you forget it! Do not conflict with him, you know, and pride-type guests, no debate is on drugs. Only let him feel you really respected him, his self-esteem, once met, is the beginning of your product life, the likelihood of turnover also relatively increased. You may feel very frustrated now! So hidden self, but only the one order. So humble, it seems only to people begging, looking forward to someone else's charity. Do not so negative! Think about it from another angle! Charity that you are (self-esteem) to which megalomaniac, wretch. Just a little bit to meet his poor self-esteem children and arrogance of heart, he will be able to dragon heart big Yue christian louboutin high boots, immediately signed an order. As long as the transaction is successful, is the real purpose. Can conquer the (pride type) of customers, sales career, is it not a great pleasure it?
[Diao acid type customers coping skills]
he does not seem meant to buy the product boys supra shoes, and yet haunt you round and round around the topic. That he may be interested to buy, but the look he is an arrogance, love it or leave look. It's hard wondering what type of customer in mind the psychological! Is certainly a difficult buyer, seller tug of war. Perhaps far as to sell you hard, but, on the other side, he's fun, but deep, as he fully enjoy this criticism can only do his best, satirical fun. And you, oh ah free very very bad the meal had to be scraped. However, in order to achieve this lofty ideal deal, all this is nothing. Is a new challenge. Diao acid type of customers, to see how we conquer you! Diao acid has a characteristic type of guests, he ah love to find fault with you radii straight jacket white, deliberately whisk you mean. All your hard work to prepare the product catalog, explanatory material, market research, in front of him is totally do not have any meaning. At this time, you probably will have deep, deep sense of powerlessness, but also very nostalgic for the respect you as the market expert and gas-based clients. This type of customer will never agree with you, even the constant verbal rebuttal. In short, what you say is wrong and unjustifiable. General acquaintance novice may sell back to the scene of running out of patience! (Do it! Big deal not to sell you!) Do not have the emotional volatility of this type of customer for Diao acid is the biggest taboo, once you angry, it is also means that the deal failed. Even if you you won the argument on the tongue of his, lost trade, that you will lose the battle. Therefore, only one word (tolerance)! Silence and suppress their emotions it! Do not go against what he meant. How to say how he loved to speak! Anyway, you all inclusive him to inaction, he can not hurt you. However, not entirely in the attack is weak. Occasionally, you can also aggrieved that some of the loss of his sense of humor, then, to resolve what he arrogant character, instead of a positive conflict with humor, his back so you are more interested in some. As long as you are tolerant of his strange character, let him meet their desire to conquer, to the last game of his losses were to terminate, that is to be your time to the cyst thing.
picky clients coping skills []
him every pursuit of perfection, without any flaw that hereby! You dislike him, he would not like the product! He even wanted to buy the product. Will find one thousand kinds of products a bad place. This is the (Chuimao hereby demand) type of customer. Encounter this type of guests, the sales staff, it can be really a great challenge. If you do not have a very talented, very abundant common sense, the face of his strange way of discerning, I'm afraid you have to Zhaojiabuzhu miles! He cares about your impression. Full Virgo perfectionist who can not tolerate a little disadvantage. As long as you give the impression he was a little bit dirty, he can immediately reverse your products. For such customers, you have to take care of their own facade, clean clothes, preferably still too hot to trim the hair a little comb after entering his company. All actions start to hold the best salesman the basic law, law-abiding, good manners, polite greeting words, first impressions do not give you any chance of a critical, or even further discussion of chance. For products, from small details, he began excavations also do all the little bit of any possible loss of product. You just try to refute his circle, as picky type of customer, absolutely must seal closure is self-confident person, you do not go along with him to try a round, if you really want to refute his accusations, a very skilled nodded, say.
Sir, you really careful. Can take care of such a small detail. Fortunately, however, happened to our products and other products, there is little margin of difference is ... ... ... ..
Wong Tung & Partners, you are really clever, and knowledgeable, even that you have studied, on the texture of the problem, you rest assured that the company already has some of the relevant departments for further studies before this series developed different products Xing public ... ....
like this, first satisfy his discerning heart, let him think you see, I say right now! Sure enough, this part is really a problem! To meet such a feeling of self-esteem, he's not too much difficult for you, this is because, in addition to the shortcomings of limited fault-finding, he also is very compassionate person! Well, anyway, this problem is not entirely the fault of you these little salesmen! Due south to forgive the flaws on your product!
In short, this type of customers do not really deal with, and perhaps a little tough but you just try in every respect, from their dress behavior began to product knowledge, not to have been critical of the other places, always perfect, no negligent integrable, or guests can get this type of praise!
irascible temper never reasonably based customers and the cards, and even the first time you meet, if not satisfied with what he has, he still will directly express his anger. He is definitely not the kind of joy, anger, people who do not form, color, but also have a little advantage, you can directly observe his likes and dislikes, not to destroy the excess of the test.
If you are clearly satisfied as to the other side, hot-tempered type of this group of customers, everything you can to be careful, it is best not to commit any mistake. Any information prepared before the visit to be able once again to ensure that the same information for each, samples with very complete, be sure not to visit the other half was lack of East meeting West, the most impatient customers, but do not want to hear you any explanation, you will directly curse!
bastard! You just wasting my time!
information did not even have to prepare thoroughly, you still What salesperson! You do not even
error, or non-sincere attitude to tell him that you really feel sorry and forgive each other's requests.
is no economic argument to do things. Because it only angered the other shame into anger, death would not admit, in the end, simply do not want to do business with you, and to show consideration for his own face, which the salesman, it is absolutely must avoid.
times, his temper is no reason to. Maybe you do and nothing to do, but he was just-do, the first to find out to me!
fact, but this time is your good chance. He might as well inquire.
What is matter? Angered you so angry? You might say it better than that!
At this time, he could not find Zhengchou said. When he tells you, the heart of the anger should have subsided by half. You know the reasons for his anger, but also help him if you just think of a way, I believe he will appreciate a try, and then he can have the following response cuisine
I'm sorry, I just really angry plot, not Be careful with your curse!
does not matter now! To your company's product catalog brought me to see!
this way, you breezed to conquer him!
customers made clear I just do not buy it, I really do not need, they close the door slammed, so close, we must teach you the embarrassment and frustration.
even a counter-offensive had no chance, really teach people not willing! In the end there any way to completely reject the customer Gonglue tight defense it?
tell you! I really do not want to buy this product!
I do not believe that these ads are deceptive. Color is natural, how could simply rely on skin care products will be able to turn from black to white!
Do not tell me to talk about security risk, this is my most hated it!
you answer virtually no chance anyway, he just does not want to hear, does not give you time to explain the product! Even if he was fortunate enough to be used some time to see his face just how to say how you love that expression, anyway, I would not have bought this expression, I believe you had the heart but also cool on a hot half!
why are they so stubborn to row any salesman do? There are several circumstances.
shopping habits, buying habits to the store, so you do not want to waste time listening to instructions, to sell.
really do not like the product, or do not believe in the product.
do not like salesman.
to change their perception, you have to use a variety of marketing techniques of the secret of never.
is indeed difficult to make a change in buying habits. This is a crisis in one of the salesman. Because, like one last meeting, try to reverse round a person's habits, is absolutely impossible. But it must also transfer machine. You can not force him to buy, but at least he was impressed with the way you, as long as you a few more to his original defense that can be a little psychological lift.
people who really do not like the product, you can only anger more force on the commodity description. And stuck to his dislike of the real reasons for medical treatment.
The salesman simply hate people, almost all were under the Shaw salesman deceived customers or misfortune. Therefore, you most need to win is to rely on things.
completely rejected the customer, usually have some sort of psychological barrier, you have to find ways to help him overcome. However, do not struggle, he quickly Chande, he would have spared the faster!
bargain, how much will the majority of customers, some kind of consumer behavior. Want to buy too cheap, after all, most people desire, which the former is understandable.
we are here to talk about is music to bargain for the customer type. You have to see through their tactics in order to truly negotiated transactions, and have the customers. Otherwise, the rush to cut prices, so you do not wish to lower profits or even, for customers that will come to your asking price is too dishonest!
First, we want to tell you, when the customer real purchasing power or desire to buy, he will bargain to you. At this time, the first non-complacent, you should be especially careful of is how to hold his own defense, the successful completion of this transaction.
You can often find that customers want to buy obviously has shown interest, and are still in the pick and there, looking for weaknesses to make criticism of the product. In fact, they want to use this method to tell you, I want to buy it! However, if you will price slightly smaller number of longer words like! They asked about the way price:
really unfortunately, I like the red! If not, even if it! If your goods just missing a red, often in order to complete the transaction, but to take the initiative to cut prices! In fact, maybe he was just spotted you do not have the red, so say it deliberately!
them to bargain, to find ways to find products you can not provide benefits, and then pretending that position can, in fact, this is pretty good, but I did not really like. I also want to buy it! Unless you count a little less money!
have a situation where customers have been complaining about their little money, can not afford! But crying for a long time, but suddenly told the salesman, so be it! I count you a further five hundred dollars, I bought it!
this time, you really can not think has been very good buy! Well! Count your five hundred yuan less good! So, the customer will feel better I have a bargain, you the people are really bad, I want to earn so much! Later, he did not want to buy you things!
For such guests, do not compromise, even if compromise is not entirely succeed to make the arm as you can give him some discount, but not all by each other's requirements.
Another way is to constantly emphasize the value of the product itself is definitely value for money. Although the price can not be lower and lower, but to ensure that after he bought back will not regret. Continually stressed the advantages of quality, but also to deal with this type of one of the guests a good way!
I really like this product. However, I really can not afford ... ...
how expensive? I can not have this extra budget ... ...
economic difficulties of the most common type of customers. Face like commodities, it seems that the guests can not afford, you will regret it!
If they have money like it!
they like the product, but they are nothing but can not afford! If everyone has money, I can be this month's performance greatly improved!
sigh while, think about it, in the end these customers are not really there is no turnover of possibility?
careful observation, many complain that their hand is not convenient for guests, in fact, not real economic constraints. Often, they just take this as reason to reject your marketing.
have a situation, they are more stringent for the management of money. Therefore, unless they realize that this product really help them, otherwise, it is absolutely difficult to induce them to buy.
For such guests, emphasizing the concept of value for money is the most important. You have the product produced from the rigorous use of advanced materials, evaluation of how high the market, and how it will bring customers the convenience and benefits, etc., all the advantages of an in-depth analysis.
If you can make a market other products of the same type of analysis and comparison tables to prove that your product really is the best, and stressed to buy this system is tantamount to never buy the same loss of assets, you will find it very worth it! The use of such methods to attract him, and will be able to get his attention.
Still another method is to disassemble the price list. That is, we are familiar with the general installments.
relaxed small payment for each period, which owned the goods immediately. This is absolutely worth the customer to use the purchase method.
for the economic difficulties as a reason for refusing your guests, you may wish to temporarily act as his financial analysts, according to his balance of payments situation, develop a reimbursement for his ability to hire the table. He not only has the product to assist in the payment burden is too heavy on yet should not jeopardize his daily livelihood, I believe this type of marketing rational way, will allow him to willingly accept!
To vow to become a charismatic salesman.
a prerequisite for a first-class salesman:
welcomed by customers who.
in good faith to sell.
rich market information, commodity knowledge.
can do best for customer service base.
certainly noble of marketing efforts, and believe, is the biggest player in business for profit is the marketing staff. Been able to constantly maintain the lifeblood of business, because they have a strong marketing pioneer.
top salesman must have the ability:
hopes to become a market expert.
can enrich the development of products useful information.
good at developing various marketing strategies to assist the sale of goods.
good business selling the pipeline, and the ability to control the exchange of information between manufacturers of goods.
their goods with comprehensive know and master the ability and knowledge.
pricing strategy for unique views.
good interpersonal opening line is the salesman's greatest resource to improve turnover.
absolutely first-class sales personnel have the patience to listen to disgruntled customers.
with keen powers of observation to discover the real needs of the customer.
bear always remain humble degree. Courteous sales staff, the customer will always be positive.
navigate the sales staff is always knowledgeable sales staff as more popular!
most popular salesman
bright smile, positive and optimistic attitude, customers also will be infected to his happiness.
never forced customers to buy goods, and never give the customer pressure.
respect for the customer.
always stand in the position of the customer needs to take care of all customers.
always to the customer first as the first principle.
resolve customer problems on the marketing. Never to quickly clear the speed of their service.
meet customer needs, solve the customer's requirements.
has extensive marketing knowledge, and can master the market trends, to provide customers with accurate market analysis and product analysis of the rate of one.
do not understand the contract for the transaction, the customer must also sincerely happy life. And customers are not limited to students on exchanges to become more business partners on the life of a friend.
can provide customers with excellent long-term service.
make customers feel you are sincere to like them.
-class salesman with a positive action, and allow customers to his infectious vigor and vitality.
the vast majority of salespeople, are not inherently push member. However, mature marketing skills, patience and sincere attitude, as long as the customer likes you, you can succeed.
customers do not like the salesman
arrogance, arrogance and explain the product, ignoring the tone in his professional attitude.
seeking only their own marketing efforts, continue to state their personal views, and when the care of families stated his thoughts, you was quite pretty do not care, nor patience to listen to, most likely to move to the guest dissatisfaction.
customers have hope that their own preferences, wishes, free to decide to purchase the items.
If you care about their ideas, even unreasonably forced to sell, easy to lead to the other counter-offensive.
a late salesman, customers are most likely not be trusted.
non-compliance with contractual agreement, absolutely difficult to receive the second tranche of business.
simply a signed contract to complete the transaction, the service was ignored for the future, most customers will cause resentment.
good news not reported excellent, but for the success of the deal have repeatedly stressed that a good product, but do not want to remind the care of household products and some defects in the future in the event, would be subjected to greater customer complaints and bounce.
appearance is not the whole, vulgar words, customers most willing to talk business with them.
only know how to blindly promote their products on the market knowledge is very poor, ignorant, so the sales staff will make customers despise him.
can not afford to refuse to blow, it is likely to expose the shortcomings of personality Zaoji marketing staff, will quickly be eliminated.
each customer that they are unique. If you do not understand this mentality, just follow the ancient tradition of marketing trick, it is difficult to maintain the customer's heart!
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